We do our best to provide consistency by assigning the same cleaning professional when possible. However, scheduling, availability, and staffing needs may require us to send a different team member. Rest assured, all AfreshSpark Cleaning professionals are trained to deliver the same high-quality service every time.
No, you’re not required to be home. Many clients provide us with access instructions. Your security and privacy are always respected.
Yes. AfreshSpark Cleaning is a fully registered business and maintains active general liability insurance to protect our clients and our team. This coverage provides protection in the event of accidental property damage or incidents occurring during the course of service. We comply with all applicable local, state, and federal regulations governing professional cleaning operations.
Yes. Every FreshSpark Cleaning team member is thoroughly vetted and must pass a background check before joining our team. We prioritize safety, trust, and professionalism in every home and business we serve.
We proudly serve the entire Dallas-Fort Worth Metroplex. This includes major cities such as Frisco, Plano, McKinney, Allen, Little Elm, Prosper, The Colony, and surrounding areas across Collin, Denton, and northern Dallas counties. If you are unsure whether we service your location, feel free to contact us directly.
Yes. We offer flexible recurring cleaning plans that can be scheduled weekly, every two weeks, or once a month. These plans come at a discounted rate and are a great way to keep your home or business consistently clean without the need to rebook each time.
Yes, our team arrives fully equipped with high-quality, eco-friendly cleaning products and professional tools. If you prefer, we can use your supplies; just let us know in advance.
We provide residential and commercial cleaning services, including deep cleans, move-in/move-out cleanings, post-construction cleanup, routine cleanings, and office maintenance. We also offer customized packages based on your needs.
Yes. We offer a variety of additional services that can be added to your cleaning. If you have any specific requests, such as inside fridge cleaning, baseboards, or detailed work in certain areas, please let us know. You can include your request when booking online, reply to your confirmation email, or contact us at [email protected]. Special requests are subject to availability and may involve extra time or cost, which we will confirm with you before your appointment.
Yes. AfreshSpark Cleaning offers digital gift cards and service packages that can be purchased for yourself or someone else. They make a perfect gift for busy families, new parents, or anyone who could use a sparkling clean space.
We primarily operate during standard business hours, Monday through Saturday. Evening and weekend appointments may be available upon request and are subject to availability. Contact us in advance to check for openings.
Yes. You can book a one-time service with no long-term commitment. This is a great way to experience our quality before deciding on a recurring plan. All one-time cleanings follow the same high standards as our ongoing services.
We are happy to service pet-friendly homes. However, for the safety of your pets and our cleaning professionals, all pets must be securely contained in a crate, an enclosed room, or a designated area away from the service space for the duration of the cleaning.
AfreshSpark Cleaning reserves the right to decline or discontinue service if an unsecured or aggressive animal is present. Clients are fully responsible for any injuries, delays, or property damage caused by unsecured pets. Please notify us in advance if pets will be on-site so proper arrangements can be made.
To help us provide the best service, we recommend tidying up personal items, securing valuables, and making areas accessible for cleaning. If there are any specific instructions or access details, please let us know ahead of time by email or when booking.
We understand that plans can change. If you need to cancel or reschedule your cleaning, please notify us at least 24 hours before your appointment. Cancellations made with less than 24 hours’ notice will incur a $50 late cancellation fee to cover scheduling and staffing costs. Missed appointments with no notice may be charged the full service amount.
Pricing is based on the size of your space, the type of cleaning needed, and how often you schedule service. We provide clear and upfront quotes with no hidden fees.
Booking with AfreshSpark Cleaning is simple. You can call us at (469) 844-8666, email us at [email protected], or schedule directly through our website at www.afreshspark.com. Once we receive your request, we will confirm the date, time, cleaning details, and pricing before your appointment.
Due to the nature of our services, all sales are final and non-refundable once the cleaning has been completed. However, customer satisfaction is extremely important to us. If you have concerns about the quality of the service, please contact us within 7 calendar days of your appointment.
We will gladly schedule a courtesy re-clean of the specific areas that did not meet agreed-upon expectations, as long as the request is received within the stated time frame. Re-cleanings are offered as a one-time resolution and do not imply an obligation to provide refunds.
This policy is in place to maintain fairness, protect the integrity of our service professionals, and prevent misuse of completed service claims.