PRIVACY POLICY

Effective Date: May 21, 2025

At FreshSpark Cleaning (“FreshSpark,” “Company,” “we,” “our,” or “us”), we are committed to upholding the highest standards of privacy, transparency, and data governance. This Privacy Policy sets forth how we collect, process, use, share, and protect your personal information as part of our operations in the United States. We maintain full compliance with all applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and comparable legislation in other states.

1. Overview and Scope
This Privacy Policy governs the personal information we collect through:

  • Our public website: https://www.afreshspark.com;
  • Our mobile and digital services;
  • Phone and email communications;
  •  Service delivery within the United States.

We do not knowingly collect personal data from individuals outside the United States and do not offer or target our services to non-U.S. residents.

2. Personal Information We Collect

We collect the following categories of information:

2.1 Information You Provide to Us Directly:

  • Full name
  • Contact information (email, phone number)
  • Residential or commercial address
  • Payment and billing details (processed via PCI-compliant third parties)
  • Customer communications and feedback

2.2 Information We Collect Automatically:

  • IP address and device identifiers
  • Geolocation data (approximate)
  • Browser type and settings
  • Interaction data from cookies, pixels, and analytics tools
  • Time stamps, navigation patterns, referral URLs

3. Purpose and Legal Basis for Data Processing

We use personal information for the following legitimate business purposes:

  • To fulfill service bookings and contractual obligations
  • To verify identity and prevent fraud
  • To facilitate customer support
  • To send transactional or service-related notifications
  • To comply with legal or regulatory obligations
  • To protect our legal rights and interests
  • With your consent, to send marketing and promotional communications

We do not use sensitive personal information except as strictly necessary to perform services or as permitted by law.

4. Disclosure of Personal Information

FreshSpark may disclose your personal information to the following categories of recipients:

  • Internal employees and contractors bound by confidentiality obligations
  • Payment processors and third-party service providers
  • Legal, regulatory, and law enforcement authorities as required by law
  • Corporate affiliates, successors, or acquirers in the event of a business transaction (e.g., merger, acquisition)

We do not sell your personal information, nor do we share it for cross-context behavioral advertising.

5. Data Retention and Minimization

We retain personal information only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Satisfy legal and tax retention obligations (typically 7 years)
  • Maintain accurate business and financial records
  • Comply with applicable U.S. laws

Once no longer required, we securely delete, de-identify, or anonymize personal information using industry-standard practices.

6. Consumer Rights Under U.S. Law
Depending on your jurisdiction, you may have the following rights:

Right to Know: Request a summary of personal information collected about you.
Right to Access: Request access to specific pieces of your personal data.
Right to Delete: Request deletion of personal information, subject to certain exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Decline the sale or sharing of personal information (not applicable, as we do not sell).
Right to Limit Use of Sensitive Personal Information (where applicable).

To exercise your rights, contact us at [email protected]. We will verify your request in accordance with applicable laws and respond within the legally required timeframe.

7. Security Measures

FreshSpark employs administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. These measures include:

  • TLS/SSL encryption
  • Role-based access control (RBAC)
  • Endpoint protection
  • Periodic security audits and employee training

While we maintain robust controls, no system can be completely secure. You are encouraged to take precautions in protecting your own data.

8. Use of Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Maintain session continuity
  • Enable core functionality
  • Improve user experience through analytics

You may disable cookies via your browser settings; however, this may impact certain functionalities.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will delete it promptly.

10. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect legal or operational changes. The updated version will be posted with a new “Effective Date.” If material changes are made, we will notify you through appropriate means.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

FreshSpark Cleaning (A DBA of Fatol Group LLC)
[email protected]